Warranty and Returns Agreement

Warranty and Returns Agreement

Warranty Coverage

We stand by the quality and craftsmanship of our products. Each item is backed by a comprehensive warranty to ensure your complete satisfaction. Our warranty covers any defects in materials and workmanship under normal use for a period of one year from the date of purchase.

Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, abuse, or improper care
  • Normal wear and tear, including fading or discoloration
  • Alterations or repairs made by unauthorized persons
  • Products purchased from unauthorized sellers

How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact our customer service team at [customer service email] with your proof of purchase and a detailed description of the issue.
  2. Our team will review your claim and, if approved, provide instructions for returning the defective item.
  3. Once received, we will inspect the item and, if it qualifies under our warranty, we will repair or replace it at no additional cost to you.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns policy.

Return Eligibility
  • Items must be returned within 30 days of the purchase date.
  • Items must be in their original condition, unused, and with all tags and packaging intact.
  • Proof of purchase is required for all returns.
Non-Returnable Items

The following items are not eligible for return:

  • Final sale items
  • Gift cards
  • Personalized or custom-made products

How to Return an Item

  1. Contact our customer service team at [customer service email] to request a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
  3. Clearly mark the RA number on the outside of the package.
  4. Ship the package to the address provided by our customer service team.

Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days. Please note that shipping charges are non-refundable.


If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Contact Us

For any questions or concerns regarding our Warranty and Returns Agreement, please contact our customer service team at jipeafrica@gmail.com or +254 746 854655. We are here to assist you and ensure a smooth and satisfactory experience.